Returns & Exchanges

At Eson Direct, we want you to be completely satisfied with your professional beauty supplies. If you are not happy with your purchase, you may return unused and unopened products within 14 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email with your order number and the reason for the return to receive a Return Authorization Number.

• 2.
  Secure Packaging

  Ensure the items are in their original, unopened packaging and place them securely in a shipping box to prevent damage during transit.

• 3.
  Ship the Items

  Affix the provided return label or ship the package to our warehouse address using a tracked courier service to ensure safe delivery.

• 4.
  Inspection and Refund

  Once our quality control team inspects the returned items, we will process your refund or dispatch your exchange within 3-5 business days.